I have a Swan DVR CCTV system that had a Hard drive fault , contacted swan got the run around & was told that it could not be fixed under warrenty because i did not have a receipt of perchace as i bought it a couple of years ago and did not keep the receipt , It was going to cost me return postage & handling + the cost of repairing the one terrabite hard drive , pissed off I contacted the boys at peel computers where the guys replaced the one terrabite hardrive with a two terabite hardrive , commissiond the system & I was up and running again in a matter of day's at a fraction of the cost.
Stay Local support Local & Like me you will be a mile in front.